How do we get access to the house/condo that we have rented?
You received an email three days prior to your arrival with the access details. You can also check out the guest guide for more information. These emails can go to your spam folder, so make sure to check for them/
What is your cancellation policy?
CANCELLATION POLICY:
A: If you cancel outside of 60 days your deposit will be debited for a $100.00 cancellation fee. Any pre-paid lodging fees will be refunded. If you have held the property for 6 months or more the full $300 is NOT refundable.
B: If you cancel 60 days or less prior to arrival the full amount of the rent will be forfeited. The tax, cleaning fee and deposit will be refunded less a $100.00 cancellation fee.
C: If the property is rebooked to another party for the same rate and dates, all monies will be refunded less a $100.00 cancellation fee.
D: There is a $100 change fee to move the dates of your reservation or to make any other changes.
E: If for some reason we allow you to move your reservation, it becomes completely non-refundable.
What time is check-in?
Check-in is at 4 pm. Please honor this time unless you have pre-arranged an early check-in with our office. Please contact us to see if we can get you an early check-in.
What time is check-out?
Check-out is at 10am. Please honor this time unless you have pre-arranged a late check-out with our office. Please contact us to see if we can get you a late check-out.
Is there a BBQ at the property?
Most of our properties have BBQ’s
Is there WiFi at the house/condo?
All of our homes and condos have wifi, however, we can not guarantee that it will be uninterrupted service and do not give discounts for outages that are out of our hands.
Does my property have a washer and dryer?
Most properties have BBQs, which are either gas or electric. Charcoal BBQs or open flames are not permitted in Tahoe.
Do I need to bring anything extra?
All of our homes and condos have fully stocked kitchens, including coffee makers, dishes, flatware, cups, mugs, wine glasses, pot, pans, baking sheets & utensils. Some kitchen have extras like blenders, mixers and crock pots, if you need a specific cooking item you may want to bring it just in case. Most kitchens do not have pantry items due to wildlife concerns.
All homes and condos have bath towels, wash clothes and hand towels. They also all have bed linens. Some units have beach towels but you may want to bring your own just in case.
We provide all of the basics for your stay, including paper towels, toilet paper, laundry soap, trash bags, dish soap, sponges, laundry soap, shampoo/conditioner, body wash, and more!
There is a washer and dryer in every rental. As well as a hair dryer.
Every unit has Wi-Fi.
If the property is pet-friendly, and we provide waste bags, please pick up after your pet.
Please bring any kids’ toys, beach toys, sleds, or any other outdoor equipment you may need.
Does my property have A/C?
There is NO A/C in most homes with the exception of The Reece House, Rocky Ridge 34, 65 and 109; this is uncommon in Tahoe. There are fans.
Who do I call in case of an emergency?
Our answering service is available 24 hours a day and can get a hold of us for you by calling 530-583-3723. If it is a medical or life-threatening emergency please call 9-1-1.
Where is your office located?
Our office is located at 1877 North Lake Boulevard, Tahoe City, CA 96145
Curious about the weather?
Check out the live web camera looking out from atop our very own Rocky Ridge Vacation Rental unit #48. We do not give refunds due to weather conditions or road closures.
